Your questions, answered plainly
What business owners ask us about websites, design, WhatsApp marketing, apps, AI and infrastructure. Ask us on WhatsApp.
Getting startedWebsitesDesignWhatsApp marketingWeb and mobile appsAI assistantsDigital infrastructure
Getting started
What does BW Solution Tech do?
We are one digital partner for growing businesses. We build websites, run WhatsApp marketing, build web and mobile apps, set up AI assistants, and plan the digital infrastructure underneath. We help you in the right order, from getting found to getting automated, so you do not buy tools you are not ready for.
How much does it cost?
It depends on what you need, so we quote a fixed price in writing after a free 20-minute call. A simple business website, a WhatsApp marketing set-up and a custom app are very different jobs. You will always see scope, timeline and price before any work starts, with no hourly surprises.
I am not sure what I need. Where do I start?
Start with our free business audit. We look at your website, search presence and WhatsApp set-up, and tell you the one or two things that will make the biggest difference first. If you have no website yet, you start at step one. If enquiries are already coming in, you may jump straight to organising or automating.
Who will I actually work with?
You work with the founder, Atif Adnan, from first call to launch, supported by our build team. Your scope, your price and your questions are handled by a person you can message directly on WhatsApp, not a ticket queue.
Which countries do you work in?
We work with businesses in India, the Gulf and the UK, and with clients around the world. Our registered address is in Kolkata, and projects run remotely by chat, call and screen-share, so location is rarely a limit.
What size of business do you work with?
Mostly owner-led and mid-sized businesses from a handful of people to a couple of hundred staff: clinics, institutes, retailers, manufacturers, exporters and professional firms. If you are a global enterprise with a procurement team of fifty, we are probably not the right fit.
Websites
How much does a business website cost?
Prices vary widely. A template site can cost a few thousand rupees, while a custom business site with search optimisation, integrations and a proper design commonly runs into tens of thousands to a couple of lakh rupees. We quote a fixed price after a short call, based on pages, features and content readiness.
How long does it take to build a business website?
A standard business website typically takes two to four weeks, mostly depending on how quickly your content, photos and approvals arrive. Larger sites with online ordering or custom features take longer, and we give you a dated plan before we start.
Who owns the website and the data?
Your content, your customer data and your domain are yours. We tell you in plain words which accounts the site runs on, and we hand over the files and a data export when you ask.
Will my website show up on Google and in AI search?
We build every site with search in mind: fast loading, clean structure, page titles, schema markup and answer-style FAQs that Google and AI assistants can quote. No honest agency can promise a position, but we make sure nothing technical holds you back and we track results monthly.
Do I need a new website or can you improve my existing one?
It depends. If your current site is on a sound platform, loads fast and is easy to edit, we improve it. If it is slow, hard to use on a phone, or cannot be edited, a rebuild is usually cheaper than patching. The free business audit tells you which.
Can you build an online store?
Yes. We build stores with catalogue, cart, order tracking and payment options suited to your market, including Indian options such as UPI and Razorpay. We can also start with an enquiry-based catalogue and add payments later.
Design
What does design include?
Design covers your brand identity (logo, colours, fonts), the look and flow of your website or app (UI and UX), and the everyday creatives you post on social media and WhatsApp. We design them together so your business looks like one trusted brand everywhere.
What is the difference between UI and UX?
UI is how something looks: colours, type, buttons and layout. UX is how it works: whether people find what they need quickly and complete what they came to do. Good design needs both, and we test the flow on real phones before building.
Do I own the design files?
Yes. You receive the source files, exports and a simple brand guide when the work is complete, so you are never locked in to us.
How long does design take?
A brand refresh or a website design typically takes one to three weeks, depending on how quickly we get feedback. App designs take longer because there are more screens. We give you a dated plan before we start.
WhatsApp marketing
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app is free and suits one or two people replying manually. The WhatsApp Business Platform (API) is for teams: shared inbox, automation, AI replies, CRM links and larger campaigns. It needs a provider and approval from Meta. Most businesses start with the app and move to the API when they outgrow it.
Is WhatsApp marketing legal? Do I need permission?
You need permission. WhatsApp's business policy requires opt-in before a business sends marketing messages, and data-protection laws such as India's DPDP Act expect clear, recorded consent. We build opt-in into your website, QR codes and ads and keep consent records. This is general guidance, not legal advice.
Will my WhatsApp number get banned?
Numbers get restricted when people report or block messages, or when unofficial bulk-sending tools are used. We only use the official platform, send to people who opted in, use approved templates and make opting out easy. That keeps your quality rating and your number healthy.
How much does WhatsApp marketing cost?
There are three parts: Meta's per-message fee (which varies by message type and country and changes over time), the platform or software fee, and our set-up and management fee. We show them as separate lines, so you always know what goes to Meta and what goes to us.
Can I use my existing business number?
Often yes, but a number is usually either on the WhatsApp app or on the API, not both, so we check the best route first. If you want to keep chatting from your phone as well, there are ways to do that. We will tell you the trade-offs before changing anything.
Can WhatsApp reply to customers automatically?
Yes. Automatic replies can answer common questions, collect details and book appointments, then pass the chat to a person when needed. We build the replies from your own information so the assistant does not guess prices or promises.
Web and mobile apps
Do I need a mobile app or is a website enough?
Most businesses do not need a native mobile app to start. A good website or an installable web app covers many needs at much lower cost. We recommend an app only when you need things like push notifications, offline use, device features, or daily use by staff or customers.
How much does it cost to build a web or mobile app?
It depends entirely on what it does. We scope in small phases with a fixed price for each, so you can start with a useful first version rather than commit to a large budget upfront. You get the price in writing before work begins.
How long does it take to build an app?
A focused first version often takes a few weeks, and larger systems are built in phases. We give you a phase plan with dates before we start, and you see working screens early.
Do you build for both Android and iPhone?
Yes. Depending on your needs we build an installable web app that works on both, or native apps for Android and iOS. We tell you which is more sensible for your users and budget.
Can my team use it without technical training?
That is a design rule for us: plain words, help text under fields, big buttons and phone-friendly screens. We also run a short training session at launch and leave simple guides behind.
AI assistants
What is an AI assistant or AI agent for business?
It is software that understands customer messages, answers from your own information, completes simple tasks such as collecting details, booking or preparing a quote, and hands over to a person when needed. Think of it as a first responder that never sleeps.
Will AI replace my staff?
The goal is to remove repetitive work, not people. The assistant handles first replies, data entry and follow-ups, so your team spends time on conversations that need judgement and relationships. A person can always step in and see the full history.
What if the AI gives a wrong answer?
We reduce that risk by limiting the assistant to your approved information, blocking it from inventing prices or promises, and having your team review early conversations. Anything it is unsure about goes to a person.
Can the AI speak Hindi, Urdu, Arabic or Bengali?
Modern AI handles many languages well. We design and test the assistant in the languages your customers actually write in, using real messages, before it goes live.
Is my customer data safe with an AI assistant?
We keep data in accounts set up for your business, restrict who can see it, avoid sending more information to AI providers than needed, and do not sell data. We follow the principles of India's DPDP Act and GDPR for consent and access.
What is the best first thing to automate?
Pick the one repeat task that costs your team the most time: answering the same enquiries, preparing quotes, confirming appointments or following up. We start there, prove it works, and then widen.
Digital infrastructure
What do you mean by digital infrastructure?
The basics your tools run on: office network and Wi-Fi, structured cabling, CCTV, business email, cloud storage, backups and security. When these are weak, websites, apps and AI assistants feel slow and unreliable.
Do you install the cabling and cameras yourselves?
We assess, specify and supervise. Where hands-on installation is required, we work with vetted installers and check the work against the plan, so you get an independent check on what you are paying for.
Can you review a quote I received from another vendor?
Yes. Send us the quote or bill of materials and we will tell you whether the quantities, specifications and prices make sense for your needs.
Are my business files backed up properly?
Many small businesses have backups that have never been tested. We check what is backed up, where, how often, and whether a restore actually works, and fix the gaps.
Free Business Audit
Still have a question?
Send it with your details and we will answer personally.
- A plain-language review of your website, search presence and WhatsApp set-up
- The one or two things to fix first
- A fixed-price plan if you want our help, no pressure if you do not
Prefer to talk? Chat on WhatsApp or book a free call.